Telephone consultations

Dear families, the Pediatric Emergency Center of Vidy offers you the possibility to have telephone or videoconference consultations with our pediatricians.

To take advantage of this service, you can call 021 525 83 51 every day from 9.00 to 19.00.

A medical assistant will record your child’s administrative data (have your child’s insurance card with you when you call).

Then, a pediatrician will call you or contact you via video conference within the hour.

Once the consultation is over, the pediatrician will be able to email you the prescription and/or medical certificates your child needs. A consultation report will be sent to your child’s physician.

Telephone or videoconferencing consultation remains an aid for certain simple diagnoses and for primary patient orientation. Depending on the child’s condition, the pediatrician may, if he or she deems it necessary, refer you to a Pediatric Emergency Department or to your pediatrician.

The telephone or video conference consultation will be billed according to the Tarmed tariff.